Successful Direct Mail for Membership Organisations After Lockdown

The months of uncertainty surrounding when the economy might ramp up have undoubtedly been difficult. We have all been waiting for all shops, schools, zoos, gardens and properties to re-open.

We are delighted that our membership organisation and charity clients have continued to use direct mail to connect with their members and supporters.

Like many of our membership clients, the WI has continued to mail their members during lockdown.

I just wanted to say a big thank you to you and all at ADM for managing to keep the distribution of WI Life magazine going.


I know it can’t be easy trying to keep as fully operational as you are, but it’s much appreciated by us all here.”


Mark at The WI

The last 12 weeks have been tough for everyone, especially the membership, charity and not-for-profit sectors.

Many of our clients were forced to furlough their customer service staff. This has impacted member contact and the levels of service.

Fundraising, member retention and renewals have also been impacted by lifestyle changes, social distancing and financial uncertainly.

Every little helps – COVID19 incentives

Fortunately, Royal Mail has recognised the pressure on this sector and announced their COVID-19 incentive schemes in May.

These incentives make it more financially viable to run direct mail campaigns, especially those relating to fundraising, renewals and new membership.

Positive outcomes – new behaviours

Surprisingly, there are opportunities out there because of lockdown. Mindsets have changed and people appear kinder and more community spirited. They are more likely to donate to a cause they feel strongly about. Many have discovered new pastimes such as cycling or hill walking, increasing the likelihood they will join a relevant organisation.

Now is the time to embrace direct mail

June is the month that things are starting to re-open and membership organisations have their role to play if they successfully embrace direct mail.

Now is the time to let your members know that you ready to engage with them and showcase the benefits of membership. The summer isn’t over yet.


As your members gradually become more confident and begin to look beyond the confines of their own homes, now is a great time to engage.


Royal Mail has recently announced a 15% COVID-19 incentive initially focused on charities and not-for-profit organisations needing to replace their vital summer fundraising events.


For example, marketing campaigns aimed at acquiring new or lapsed members, fundraising drives or the mailing of a catalogue qualify for these incentives.


As always, the rules are complex, but we have been well briefed by Royal Mail MarketReach and are ready to help.  Of the 240 applications for this incentive to date, I understand that approximately 175 are charities.  Get in touch to see if it will work for you too.


We understand that many of our clients have had no choice but to furlough some critical members of their teams. Here at ADM we can be trusted to help you get the ball rolling again.”

Julie Ray, ADM Client Services Director

Connect with your members and supporters

Get in touch today to see how we can help you deliver successful direct mail campaigns after lockdown.

Call 01384 215790 or email


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OKA June 2020 postcard mailing in production